Frequently Asked Questions

Frequently Asked Questions (FAQ)

 Here, we answer some common questions you may have about shopping. If you have further questions, please feel free to contact us.

1. How do I place an order?

Browse the products on our website, select the items you wish to purchase, and add them to your shopping cart. At checkout, follow the prompts to enter your shipping information and select your payment method to complete your order.

2. What payment methods do you accept?

We accept a variety of payment methods, including Visa, MasterCard, American Express, PayPal, and Klarna BNPL.

3. What is the order processing time?

Orders are generally processed and shipped within 1-2 business days. Please note that there may be delays during holidays.

4. How do I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use this information to check the delivery status on our logistics partner's website.

5. Can you ship to international addresses?

Currently, we only offer shipping within the United States. For delivery arrangements to specific regions, please contact our customer service team for more information.

6. What if there's a problem with the item I received?

If the item you received has quality issues or doesn't match your order, please contact our customer service team as soon as possible by email or phone so we can resolve the issue.

7. Is the product covered by a warranty?

Yes, we offer a 12-month warranty on all our appliances. Please refer to our warranty policy for details.

For further assistance, please contact us at:

Email: service@mail.molenira.com（Working hours: Monday to Friday: 9 am to 6 pm）