Information Description

Information

We prioritize accuracy and transparency and are committed to providing you with clear and detailed product information and service guides.

1. Product Information

We strive to provide comprehensive and accurate product descriptions on our website, including cooling and cooling equipment, thermal insulation, travel wear, and mosquito repellent products. Product pages include the following information:

Specifications and Measurements: Detailed specifications for each item to help you make the right choice.

Instructions: Product instructions and precautions.

Prices: Clearly marked product prices, all in US dollars.

Availability: Real-time updated inventory availability.

2. Customer Service

Our customer service team is always ready to answer your questions and address any concerns. Please contact us using the following information:

Email: service@mail.molenira.com
Phone: 19212745835
3. Order Processing and Shipping

All orders are processed within 1-2 business days. After shipment, you will receive a confirmation email with tracking information so you can stay informed of your delivery status.

4. Return and Exchange Policy

We offer a simple return and exchange process. To return or exchange your item, please contact us within 14 days of receipt. Please refer to our Return and Exchange Policy page for details.

5. Privacy and Security

We are committed to protecting your personal information. For more information, please read our Privacy Policy and Data Security Policy.

6. Contact Us

If you have any questions or need further assistance, please contact us at the following:

Email: service@mail.molenira.com（Working hours: Monday to Friday: 9 am to 6 pm）