Warranty Policy

Warranty Policy

We are committed to providing quality goods and services and stand behind our products to ensure your satisfaction.

1. Warranty Scope

All cooling appliances and thermal wear products sold by our company are covered by this warranty. The specific warranty period and terms may vary depending on the product type. Please refer to the warranty card or instruction manual included with the product.

2. Warranty Period

12 months from the date of purchase.

3. Warranty Terms

This warranty only covers failures due to manufacturing defects or material defects. It does not cover damage caused by the following:

Improper use, neglect, or accidental damage; Unauthorized disassembly or repair; Normal wear and tear.

4. Warranty Claim

To claim a warranty, please follow the steps below:

Contact our customer service team and provide your order number, product information, and a description of the problem.

If necessary, provide relevant photos or videos to assist in identifying the problem.

Our customer service team will respond within 2 business days and provide guidance on the warranty process.

5. Repairs and Replacements

Eligible products will be repaired or replaced free of charge, depending on the specific situation. All replaced products will be covered for the remainder of the original warranty period.

If you have any questions or require assistance, please contact us at:

Email: service@mail.molenira.com（Working hours: Monday to Friday: 9 am to 6 pm）