Shipping and Delivery Policy

Shipping and Delivery Policy

 We are committed to providing fast and reliable shipping to ensure you receive your purchases promptly. Below are our shipping and delivery policies.

1. Processing Time

All orders are processed within 1-2 business days. Please note that processing delays may occur during holidays.

Once your order has shipped, we will send you a shipping confirmation and tracking information via email.

2. Shipping Area

Currently, we only offer shipping within the United States. For international shipping, please contact us for more information.

3. Shipping Methods

We work with several trusted logistics partners, including UPS, FedEx, and USPS, to provide you with a variety of shipping options:

Standard Shipping: Typically takes 3-7 business days.

Expedited Shipping: Typically takes 1-3 business days.

4. Shipping Costs

Shipping costs are calculated based on the order amount, shipping method, and destination and will be displayed at checkout. Free standard shipping is available for orders over a certain amount. Please see the website announcement for details.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to check the real-time delivery status on our logistics partner's website.

6. Delivery Issues

If you have not received your order within the expected timeframe or received damaged goods, please contact our customer service team immediately for assistance. We will resolve your issue as quickly as possible.

7. Contact Us

If you have any questions or require further assistance, please contact us via the following methods:

Email: service@mail.molenira.com（Working hours: Monday to Friday: 9 am to 6 pm）

Thank you for your support and trust, and wish you a happy shopping!